Refund policy

ONLINE PURCHASES

You can return your online order within 14 days of receiving your order without having to give any reason. Please follow the instructions on I want to return an item.

  • Returns accepted for 14 days
  • No restocking fee
  • The full amount paid (item value + shipping value + taxes value) will be refunded
  • The customer pays the return shipping costs

For us to fully refund your returned items, they must be returned in suitable packaging.

The items cannot be used, worn or damaged other than as a result of any necessary handling to establish the nature, characteristics and functioning of the items. 

RETURN CONDITIONS

We kindly ask you also to meet the following conditions:

  • The product is in its original state and packaging.
  • The apparel has the original tags attached.
  • Accessories have all parts of the original packaging.
  • Footwear is in the original shoe box.
  • For products with a protective polythene lining: If the protective lining has been removed, the product cannot be returned or exchanged due to health protection reasons.

FACE COVERS

If the face cover package is not opened, other than this requirement of the packaging being unopened, our normal return policy applies to this product.

If the product package has been opened, this product is not returnable, exchangeable or refundable due to health protection reasons, unless there is a manufacturing defect.

TERMS AND CONDITIONS

For more details, please read our Terms & Conditions.

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